{"id":5203,"date":"2023-05-17T17:22:04","date_gmt":"2023-05-17T15:22:04","guid":{"rendered":"https:\/\/www.e-poles.com\/?page_id=5203"},"modified":"2023-05-24T15:18:41","modified_gmt":"2023-05-24T13:18:41","slug":"supporto","status":"publish","type":"page","link":"https:\/\/www.e-poles.com\/en\/supporto\/","title":{"rendered":"Support"},"content":{"rendered":"
<\/span><\/span><\/span><\/div>
\n\t
\n\t\t
\n\t\t\t

On this page, you have a Q&A section where you can find the main questions regarding Gabel e-poles. For anything else (ex: technical support), please join the dedicated Telegram group (Telegram group is reserved for those who have already purchased Gabel e-poles - for general info contact us at info@gabel.it | +39 0424 561144).<\/p>\n

>>> JOIN THE TELEGRAM GROUP (Reserved for those who have already purchased Gabel e-poles)<\/a><\/strong><\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

1- I registered but I can't access my account with the App: what should I do?<\/h4><\/i><\/div>

To complete the registration, an automatic email is generated from the app@e-poles.com account. You must therefore go to your e-mail box and complete the registration. In this way you will confirm your registration and you will be able to access your account via the e-poles App.<\/p>\n

 <\/p>\n

\"\"<\/p>\n<\/div><\/div>

2. What permissions should I allow to the App e-poles during configuration?<\/h4><\/i><\/div>

During the App configuration phase, you need to allow the App to use geolocation. Whether you have an Android or iOS device, select \u201cAllow all the time\u201d or \u201cAllow only while using the App\u201d.<\/p>\n

\"\"<\/strong><\/p>\n

ATTENTION: if while using the App you run into problems with the geo-location, and if you have an Android device, you have to go to the App permissions menu and check that the item \"Remove authorizations if not in use\" is deselected.<\/p>\n

\"\"<\/p>\n<\/div><\/div>

3. How do I associate a pair of e-poles to my account?<\/h4><\/i><\/div>

To associate a pair of Gabel e-poles with your account, check that the poles are turned on and that you have activated Bluetooth and geolocation on your smartphone.<\/p>\n

After you can follow the steps below:<\/p>\n

e-poles \u2192 Select the pair of e-poles of interest\u2192 Give a name to recognize your poles \u2192 Save<\/p>\n

Remember always to name your poles.<\/p>\n

\"\"<\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n<\/div><\/div>

4. How do I connect a heart rate monitor?<\/h4><\/i><\/div>

Whether you have the Gabel heart rate monitor or a device from another brand, to associate a heart rate monitor with your account, follow the steps below:<\/p>\n

Cardio \u2192 Select the heart rate monitor of interest \u2192 Give a name to recognize your heart rate monitor \u2192 Save<\/p>\n

\"\"<\/strong><\/p>\n

ATTENTION: The identification number of the Gabel heart rate monitor (HW401- XXXXX) can be found written on the lower face of the heart rate monitor.<\/p>\n

Do you want to use the heart rate monitor on your smartwatch?
\nConnection is possible with the most popular devices on the market; in some of them, you need to specifically select the Cardio function from the smartwatch settings.<\/p>\n<\/div><\/div>

5. How do I start an activity?<\/h4><\/i><\/div>

After connecting your poles and possibly also your heart rate monitor, to start a monitoring session, you must:<\/p>\n

Start activity \u2192 Select the pair of e-poles that you intend to use \u2192 Select the heart rate monitor \u2192 Select \u201cstart\u201d the activity \u2192 Select \u201cstop\u201d the activity<\/p>\n

\"\"<\/p>\n<\/div><\/div>

6. How can heart rate thresholds be set?<\/h4><\/i><\/div>

The e-poles App allows you to set minimum and maximum heart rate thresholds. If, once the activity has started, these thresholds are not respected, the App will emit an audio alarm. In this way you will be able to correct your pace and return between the set thresholds.<\/p>\n

Once the poles and heart rate monitor have been connected to the App, follow the steps below:<\/p>\n

Start Activity \u2192 Range cardio \u2192 Set minimum and maximum thresholds<\/p>\n

\"\"<\/p>\n<\/div><\/div>

7. Once the activity started, I exited the App: how can I re-enter the activity already in progress?<\/h4><\/i><\/div>

To re-enter an activity already in progress, you do not need to go to \"Start Activity\" but you must follow the procedure below:<\/p>\n

Activity management\u2192 Activity in progress<\/p>\n

\"\"<\/p>\n<\/div><\/div>

8. I have concluded a monitoring activity: how can I see my results?<\/h4><\/i><\/div>

To view the data of an activity, follow the step below:<\/p>\n

Activities\u2192 Select the activity of interest \u2192 Select the \"upload\" icon and wait a few minutes \u2192 Enter in the activity of interest<\/p>\n

\"\"<\/p>\n<\/div><\/div>

9. How can I share MY ACTIVITIES with another Gabel e-poles account?<\/h4><\/i><\/div>

To share your account so that other users can see our activities, you need to follow the steps below:<\/p>\n

Users \u2192 Personal profile \u2192 Show associated account \u2192 Select \u201c+\u201d \u2192 Write the email address of the user you want to connect with<\/p>\n

\"\"We remind you that this allows you to share your activities and NOT the Gabel e-poles. Also, remember that the activities performed prior to sharing will not be visible to the other user.<\/p>\n<\/div><\/div>

10. A friend shared his activities with me: how can I see them?<\/h4><\/i><\/div>

To see the activities that a friend has shared with you, follow the steps below:<\/p>\n

Activities \u2192 Select user \u2192 Select the user of interest\u2192 Select the activity you want to view<\/p>\n

\"\"<\/p>\n<\/div><\/div>

11. How can I share MY E-POLES with another Gabel e-poles account?<\/h4><\/i><\/div>

To share your own pair of e-poles with another user to be able to use them, follow the steps below:<\/p>\n

Users \u2192 Select \u201c+\u201d \u2192 yes \u2192 Write the email address of the user with whom you want to share the e-poles<\/p>\n

\"\"ATTENTION<\/strong>ATTENTION: the user with whom the poles are shared must already be registered in the e-poles App.<\/p>\n<\/div><\/div>

12. The e-poles are not working properly: what can I do?<\/h4><\/i><\/div>

The reasons for the malfunction can be:<\/p>\n

    \n
  • The firmware of the poles may be different, make sure that each pole have the same firmware version and update them if necessary (see point 13).<\/li>\n
  • Try to reset the poles by holding down both poles buttons for at least 20 seconds until they flash for 1 second.<\/li>\n<\/ul>\n<\/div><\/div>

    13. How do I update the firmware of the e-poles?<\/h4><\/i><\/div>

    To update the firmware of the poles, follow the step below:<\/p>\n

    e-poles\u2192 Select the poles of your interest \u2192 Select the update icon \u2192 Verify that the firmware version is the latest \u2192 Update the firmware<\/p>\n

    \"\"ATTENTION<\/strong>: For the poles to communicate and function properly, they must both have the same firmware version, possibly the most up-to-date one. Therefore, perform the same firmware update procedure for both poles.<\/p>\n<\/div><\/div>

    14. I have ACTIVITY shares with other people, but I would like to make some of my activities private: how can I do this?<\/h4><\/i><\/div>

    When downloading data there is the option to select \u201cPrivate activity\u201d. In this way, users with whom you have a social share will not be able to see the activity.<\/p>\n

    \"\"<\/p>\n<\/div><\/div><\/div><\/div><\/div>

    <\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"In questa pagina abbiamo messo a tua disposizione una sezione Q&A in cui puoi trovare le domande principali riguardanti i bastoncini Gabel e-poles. Per qualsiasi altra cosa (es: supporto tecnico), ti invitiamo ad iscriverti al gruppo Telegram dedicato (il gruppo Telegram \u00e8 riservato a chi ha gi\u00e0 acquistato i bastoncini Gabel [...]","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full-width.php","meta":{"footnotes":""},"class_list":["post-5203","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.e-poles.com\/en\/wp-json\/wp\/v2\/pages\/5203","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.e-poles.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.e-poles.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.e-poles.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.e-poles.com\/en\/wp-json\/wp\/v2\/comments?post=5203"}],"version-history":[{"count":27,"href":"https:\/\/www.e-poles.com\/en\/wp-json\/wp\/v2\/pages\/5203\/revisions"}],"predecessor-version":[{"id":5264,"href":"https:\/\/www.e-poles.com\/en\/wp-json\/wp\/v2\/pages\/5203\/revisions\/5264"}],"wp:attachment":[{"href":"https:\/\/www.e-poles.com\/en\/wp-json\/wp\/v2\/media?parent=5203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}